Last updated 5 October 2026
These terms govern your use of AutoShop — the website and app at autoshops.nyc, and the AutoShop mobile apps. By creating an account or using the service, you agree to them.
AutoShop is a trade name of Autoshops Tech, Inc. (“AutoShop”, “we”, “us”), which operates the service. We can be reached at [email protected].
AutoShop is software that connects vehicle owners (“drivers”) with independent automotive repair businesses (“shops”). Drivers can find shops, book work, track their vehicles, approve estimates and pay. Shops use AutoShop to run that work — scheduling, estimates, inspections, invoicing and payments.
We are not a repair shop and we do not perform, supervise, inspect or warrant any repair work. Shops on AutoShop are independent businesses. The agreement to perform work — its scope, price, quality, timing and any warranty — is between the driver and the shop. We are not a party to it.
You must be at least 18 years old to hold an AutoShop account. An adult may add a minor to a family group; the adult who does so is responsible for that member’s use of the service and for the information they add about them.
Give us accurate information and keep it current. You are responsible for everything done through your account, so keep your credentials to yourself and tell us promptly at [email protected] if you believe someone else has access to it.
A shop may create a customer record for you — for example when you walk in without an account — so that your service history exists in their system. If you later sign up with the same phone number or email, that record becomes yours to see and control.
Shops can invite staff members and assign them roles. If you invite someone to your organisation, you are responsible for what they do with the access you grant them, and for removing that access when they leave.
Do not use AutoShop to:
Shops must hold and maintain the licences, registrations, permits and insurance their jurisdiction requires for the work they perform, and must honour the estimates and prices they publish through AutoShop.
AutoShop text messages is the text-messaging program of Autoshops Tech, Inc. By giving us your mobile number and verifying it, you agree that we may text you about your use of AutoShop. These are the messages the program sends, and it sends nothing else:
Every one of those is triggered by an event, so message frequency varies: expect around one to four messages per repair visit, plus one code per sign-in. We do not send recurring, marketing or promotional texts.
Message and data rates may apply. Your carrier’s charges are between you and your carrier, and carriers are not liable for messages that arrive late or not at all.
Reply STOP to any message to stop receiving texts, or HELP for help. You can also manage this in your notification settings or by emailing [email protected]. Stopping texts also stops verification codes by text, so sign in with your email or password instead. We never share your mobile number or your messaging consent with anyone for their own marketing — see the Privacy Policy.
When a driver pays for work through AutoShop, the shop is the merchant of record for that transaction. The shop sells the goods and services, sets the price, calculates and remits any applicable tax, and is responsible for the work performed. We provide the software and the payment infrastructure.
Payments are processed by Stripe. The charge is made on behalf of the shop and settles into the shop’s own Stripe balance, from which Stripe pays the shop out directly. To accept payments a shop must complete Stripe’s onboarding and accept the Stripe Connected Account Agreement. Stripe collects the identity information that agreement requires and is responsible for the account’s fees and losses.
Refunds are issued by the shop, from the shop’s balance, under the shop’s own policy. We do not decide whether a refund is owed. If a full refund is issued, our platform fee for that transaction is returned as well.
Disputes about work performed — quality, delay, damage, warranty — are between the driver and the shop. We may make records of the transaction available to both sides, but we do not adjudicate.
We charge the shop a platform fee on payments processed through AutoShop, deducted automatically from the transaction:
The default platform rate is 4%, subject to the applicable merchant terms. Each payment uses the rate in effect when its payment attempt is created, rounded to the nearest cent. Existing payment attempts retain their original fee.
The fee is calculated on the amount processed through Stripe before tips. Tips pass through to the shop in full. Stripe’s own processing fees are separate and are charged by Stripe.
We will give notice before changing these fees. A change applies to transactions after it takes effect, never retroactively.
AutoShop offers free and paid plans. Paid plans are billed in advance — monthly or annually, as you choose at checkout — and renew automatically for the same period until cancelled. Shop plans are billed to the organisation; driver plans are billed to the individual. Current prices are shown on our pricing page and at checkout, and that is the price that applies.
The free plans need no payment card. The Shop Pro plan includes a 14-day free trial, once per shop. It starts when you subscribe at checkout, where you enter a payment card that is not charged during the trial. Unless you cancel before it ends, the plan converts to a paid subscription and the first charge is taken automatically. No other plan includes a trial.
You can cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for; you keep access until then. Payments already made are not refunded for the unused part of a period, except where the law requires it.
If a payment fails we may retry it and may suspend paid features until it succeeds. Downgrading or cancelling reduces your plan limits, and content above the new limit may become read-only.
We may change subscription prices with at least 30 days’ notice before the change applies to your next renewal. If you do not accept the new price, cancel before that renewal.
Tax is added where applicable. You are responsible for any taxes on your own sales to your own customers.
You keep ownership of what you upload — photos, vehicle records, service history, messages, reviews and shop listings. You give us a non-exclusive, worldwide licence to host, store, reproduce and display that content for the purpose of operating the service: showing your shop page to drivers, sending an inspection to the customer it concerns, backing up your data.
Public shop listings and reviews are, by design, visible to anyone. Do not put anything in them you would not want public.
We may remove content that breaches these terms. Reviews are not removed simply because a shop dislikes them; they are removed when they are fake, unlawful, or not about a real transaction.
We work to keep AutoShop available, but we do not promise uninterrupted service. We may change, add or remove features. If we remove something you rely on materially, we will give reasonable notice where we can.
Some features depend on third parties — payment processing, messaging, vehicle data lookups. If one of those is unavailable, the feature that depends on it may be too.
You can stop using AutoShop at any time and can ask us to close your account at [email protected].
We may suspend or close an account that breaches these terms, that we are required by law to close, or that creates risk for other users. Where circumstances allow, we will tell you why and give you a chance to fix it first.
Some records survive closure because they are someone else’s too — a shop’s record of work it performed, invoices and payment records it needs for its own accounting, marketing-consent records we keep as evidence of an opt-in or opt-out, and security audit logs. Our Privacy Policy sets out what is kept and for how long.
The service is provided “as is”. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant the work of any shop, the accuracy of any estimate, or vehicle information supplied by third-party sources such as VIN decoding and vehicle history providers. Such information can be incomplete or wrong; do not rely on it alone for a decision affecting safety.
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, or loss of data.
Our total liability arising out of or relating to the service is limited to the greater of (a) the amounts you paid us in the twelve months before the event giving rise to the claim, or (b) [floor amount, e.g. $100].
Nothing here limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
If you use AutoShop as a business, you agree to indemnify and hold us harmless from claims, losses and reasonable legal costs arising from the work you perform, the goods you sell, your breach of these terms, your violation of law, or your infringement of someone else’s rights.
These terms are governed by the laws of [jurisdiction], without regard to conflict-of-laws rules. Disputes will be resolved in the courts of [venue], and both sides consent to that jurisdiction.
Before filing anything, please contact us at [email protected] — most problems are faster to fix than to litigate.
We may update these terms. When a change is material, we will give notice — by email or in the product — before it takes effect. Continuing to use AutoShop after that means you accept the updated terms. The date at the top always reflects the current version.